Archive for Wednesday, April 12, 2000

Computer woes prompt apology from treasurer

April 12, 2000

Problems with new laser printers at the Leavenworth County Annex should be fixed soon, according to County Treasurer Janice Young.

On March 31, county workers had difficulty printing transactions for taxpayers who were at the annex office wanting to renew their vehicle registrations.

"One woman got really irate and threatened to go over the counter, and we had to call in the sheriff's office," Young said.

Nearly 40 people were jammed into the small office, waiting on information to be printed, she said.

Young apologized for the inconvenience to taxpayers.

"This was very stressful for all, and I am hoping that this matter will be taken care of by the end of April," she said.

The Kansas Department of Revenue issued the new printers to the county.

"I'm having new wiring put in down there, which is supposed to speed it up," Young said.

"They're supposed to be installing that in the next week."

Young said staff members have had difficulty since the new printers were installed in January.

But the problem mushroomed on the last day of March, the final day for vehicle owners whose last names start with "B" to renew their registration without penalty.

"It was just a real mess down there, and people couldn't get their transactions in a timely manner," she said.

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