Archive for Wednesday, August 19, 2009

Vendor maintenance affects Internet service

August 19, 2009

Planned maintenance last week by Level 3 Communications, one of the vendors that provides Internet bandwidth to Sunflower Broadband, went awry and hampered several local Web sites, including

That unsuccessful maintenance led to hours-long Internet access problems Wednesday, Aug. 12 for Sunflower Broadband customers and prevented some users outside of the Sunflower Broadband network from accessing,, and other World Company Web sites. Most users who subscribe to Sunflower Broadband still were able to access and other World Company sites, but some had intermittent access problems.

By the night of Aug. 12, full Internet access had been restored to most of the community, Sunflower said. Level 3 officials were still trying to identify the initial cause of the outage.

Rod Kutemeier, Sunflower Broadband general manager, said Level 3 was one of two bandwidth providers for Sunflower Broadband. The remaining Internet provider continued working through the day, but as bandwidth use peaked in the after-work hours it couldn't handle the traffic load.

Kutemeier said Level 3 became aware of the problem early Aug. 12 and spent most of the day looking for the cause. Final repairs weren’t completed until around 2 a.m. Aug. 13.

Sunflower officials said the problem couldn’t be addressed at the local level, but only by Level 3.

Rob Hachey, senior director of sales for Level 3, did not return calls.

Sunflower Broadband residential Internet customers will receive a credit on their next bill equivalent to the charge for one day’s Internet access.

Sunflower Broadband is owned by The World Company, parent company of The Mirror.


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