Archive for Tuesday, August 16, 2011

Westar to establish mobile offers to provide assistance to customers

August 16, 2011

Westar Energy customer advisers are setting up mobile offices in cities throughout the company's service territory over the upcoming weeks to provide one-on-one assistance to customers.

Westar will establish a mobile office from 9 a.m. to 4 p.m. Aug. 17 at the South Park Recreation Center, 246 Shadyside St., Bonner Springs. With the prolonged heat wave, electricity use has been high, which drives electric bills up.

"With summer heat and the economy still suffering, we realize customers are dealing with tight budgets," said Peggy Ricketts, vice president of customer care for Westar. "Our customer advisers specialize in assisting customers under financial distress. Advisers offer budget advice and energy-saving tips, help customers understand payment options and work closely with social service agencies that assist individuals and families in need."

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