Not much information is currently available about these calls, the KCC said. It noted that any unsolicited call from a person claiming to be a KCC employee offering utility payment assistance is not legitimate. If residents receive such a call, they should not share any personal or financial information.

The KCC has a Consumer Protection Division that ratepayers can contact when they need assistance.

The staff is available between 8 a.m. and 5 p.m. Monday through Friday by calling 800-662-0027 or 785-271-3140 or sending an email to public.affairs@kcc.ks.gov.

There is also a link to utility assistance programs on the KCC’s website.